At Soft Buy Zone, customer satisfaction is our top priority. We are committed to ensuring that our customers have a seamless experience when purchasing software. Please read our Refund and Returns Policy carefully to understand our practices.
1. Eligibility for Refunds
- Refunds are available for software purchases under specific conditions. Due to the nature of digital products, refunds are only applicable if:
- The license key has not been activated or used.
- You have purchased the wrong product and reported it within 14 days of purchase.
- There is a verifiable issue with the product that prevents it from functioning as described.
- Note: If a software key has been activated, a refund cannot be processed due to product activation constraints.
2. Non-Refundable Items
- We cannot process refunds on:
- Activated licenses or used software keys.
- Downloaded products that have been successfully activated.
- Products purchased through third-party sellers or non-partner sites.
3. Refund Request Process
- To request a refund, please contact our support team at support@softbuyzone.com with the following information:
- Order number
- Proof of purchase
- Reason for requesting a refund
- Our team will review your request within 3-5 business days and provide you with a resolution or additional instructions.
4. Returns Process
- As our products are digitally delivered, there is no physical product to return. However, if a software key is unused, it may be eligible for deactivation, allowing us to process a refund. Contact our support team for assistance.
5. Processing of Refunds
- Once a refund is approved, the amount will be credited back to your original payment method within 7-10 business days, depending on your bank or payment provider.
- You will receive a confirmation email once the refund is processed.
6. Changes to This Policy
- Soft Buy Zone reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our Site, and your continued use of our services constitutes acceptance of the updated terms.
For further assistance, please contact us at support@softbuyzone.com. We’re here to help!